Contact & Support
Get technical help, billing support, and security guidance. Response targets and escalation details are published below.
Support Inbox Routing
Use the right inbox so requests are handled by the correct owner quickly.
General
support@smallclaimshelper.com
Billing
billing@smallclaimshelper.com
Security
security@smallclaimshelper.com
Service Targets (SLA)
First response
1 business day
Security/account access
4 business hours
Billing questions
1 business day
Standard resolution
3 business days
On-Call Ownership & Review Cadence
Primary owner
Unassigned
Backup owner
Unassigned
Coverage timezone: America/Los_Angeles. Review cadence: Weekly.
Response Templates
Security request acknowledgment
Thanks for contacting Small Claims Helper support. We received your security request and escalated it to our security team. We will provide the next update within one business day.
Billing issue acknowledgment
Thanks for flagging this billing issue. We are reviewing your subscription and payment events now. We will follow up with a concrete update within one business day.
Account termination confirmation
Your account termination request is complete. Access is disabled immediately, and account data is scheduled for permanent deletion after seven days.